Privacy Policy
Coast Massages and Holistics
Last updated: January 2026
Coast Massages and Holistics (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.
If you have any questions about this policy, contact us at:
Email: anna.lucas1989@outlook.com
1. What Information We Collect
We may collect the following personal information:
Name
Email address
Phone number
Booking details
Any information you provide through contact forms or emails
Technical data such as IP address, browser type, and device information
We do not knowingly collect data from children under 16 without parental consent.
2. How We Use Your Information
We use your information to:
Respond to enquiries
Manage bookings and appointments
Provide services you request
Send important service-related messages
Improve our website and services
Comply with legal obligations
We will only use your data when we have a lawful basis to do so.
3. Lawful Basis for Processing
Under UK GDPR, we process your data based on:
Your consent
Performance of a contract (e.g. providing a booked service)
Legal obligations
Legitimate business interests that do not override your rights
4. How We Store and Protect Your Data
Your data is stored securely using appropriate technical and organisational measures to protect against loss, misuse, or unauthorised access.
We only keep your data for as long as necessary:
Booking and financial records: as required by law
Enquiries: up to 12 months
Marketing data: until you withdraw consent
WhatsApp Group Sign-Ups
If you choose to join our WhatsApp group, you are providing us with your phone number and consent to share it with other group members. The group is used for [insert purpose: e.g., class updates, community messages, event announcements]. Your phone number will be visible to other participants, and you can leave the group at any time. We use WhatsApp as a third-party platform, and we encourage you to review WhatsApp’s privacy policies. We will only use your information for the purposes of managing the group and will not share it for any other purpose.
5. Sharing Your Data
We do not sell your personal data.
We may share data only when necessary with:
Booking or payment service providers
Website or IT service providers
Legal or regulatory authorities if required by law
WhatsApp Group Sign-Ups
If you choose to join our WhatsApp group, you are providing us with your phone number and consent to share it with other group members. The group is used for [insert purpose: e.g., class updates, community messages, event announcements]. Your phone number will be visible to other participants, and you can leave the group at any time. We use WhatsApp as a third-party platform, and we encourage you to review WhatsApp’s privacy policies. We will only use your information for the purposes of managing the group and will not share it for any other purpose.
All third parties must keep your data secure and use it only for agreed purposes.
6. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability
To exercise your rights, email: anna.lucas1989@outlook.com
7. Cookies
This website may use cookies to improve user experience.
Cookies are small files stored on your device. They help us understand how visitors use our site.
You can control cookies through your browser settings. Disabling cookies may affect how the website works.
8. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices. Always check their policies.
9. Data Security
We take reasonable steps to protect your personal data, but no system is completely secure. You use the website at your own risk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact:
Coast Massages and Holistics
Email: anna.lucas1989@outlook.com